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INDIAN RAILWAY CATERING COMPLAINT NUMBER 1800111321 TOLL FREE 24HOURS

INDIAN RAILWAY CATERING FOOD  24HRS TOLL FREE COMPLAINT NUMBER 1800111321 AND 138
OVERCHARGING , LOW QUALITY FOOD IN TRAIN /STATION 

Registration Number:PMOPG/E/2017/0090871
Name Of Complainant:SK Shrivastava
Date of Receipt:14 Feb 2017
Received by:Prime Ministers Office
Forwarded to:Exec.director/T &C
Contact Address:Exec.Director/Tourism and Catering
Ministry of Railway
Railway Board.110001
Contact Number:23388461
Grievance Description:Central Railway Mumbai Division The Pantry Car of North India Train specially towards Itrasi- Jabalpur are always over charging passengers for Tea Rs 10 and Ordinary meal Rs 100 . The Concern railway staff never try to control them . They never do field inspection and allow pantry car vendors to loot passengers. The corrupt staff should be identified and prosecuted. The Guwahati ,Pushpak,Godan, Pawan, Patna Super , Ratnagiri all the train behave same corrupt nature.
Current Status:CASE CLOSED
Date of Action:03 Apr 2017
Details:It is a continuous endeavour of Indian Railways to provide good quality and hygienic food at affordable price to the travelling public. Supervision and monitoring has been strengthened through a mechanism put in place by deploying railway personnel, who check quality and hygiene and take corrective action. Strict punitive action is being taken against the service provider in case a complaint is registered for deficiency in service. A centralized Catering Services Monitoring Cell has been set up in Board’s Office having a toll free number 1800-111-321 for prompt redressal of the passenger grievances related to the catering activities for real time assistance to travelling public. Further, an All India helpline No.138 has also been operationalized to lodge complaints/suggestions in respect of the services being provided by Indian Railways.

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