AMOUNT DEDUCTED FOR GAME DOWNLOAD OF RS 80 WITHOUT PERMISSION
Mumbai: Airtel returned prepaid consumer after sending email complaint for illegal deduction of Rs 80 for games download. Such download was not requested but on 198 complaint they denied to return amount. By complaining on email address for legal action they returned balance. The consumer use basic handset so why he will download games for basic phone. These games are free in android play store.
Greetings from Airtel!
This is in reference to your email regarding balance deducted towards Value Added Service on your airtel mobile number 93246*****.
At the outset, we regret for the inconvenience caused to you.
We have checked your account details and have found there is a charge of Rs. 80/- towards Gameloft Service purchased /downloaded (e.g. Java) on 27-01-2018.
As a onetime benefit, Rs. 80/- will be credited back to your account within 30 minutes.
Dial *121*7# or 12181 (toll free) to check last 5 deductions happened in last 72 hrs.
Dial *121*51# (toll free) to check your mobile balance and validity.
SMS as "STOP ANOW" to 58234 to deactivate Airtel Now/Flash SMS.
We request your cooperation in this regard.
Thanks for reaching out to us. Delighted to assist you.
Bharti Airtel Ltd